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Secomak Employee Spotlight – Customer Account Manager

As the company has a presence across multiple industries, some of our employees focus on a specific product group to provide the best advice and expertise to our customers. Experienced in Gas and Industrial Fan technology, Secomak’s Customer Account Manager answers some questions about his role and what it means for our customers.

Secomak Employee Spotlight – Customer Account Manager

Ashley Pead

Customer Account Manager

Describe your role in 10 words
Supporting our customers across several industries with a variety of requirements.

What’s it like?
It varies from quoting gas booster tenders or spares to one-off projects. On the other side, I am involved with company internal and supplier audits and returns, so it can be a mixed bag. I like the diversity of my role as it keeps things fresh. The biggest challenge would be solving issues that happen on site when you are unable to see exactly what the customer is looking at and solving this for them.

Do you work with a small team or across the whole business?
I work in the sales team, but because of the audit work I find myself involved across the business.

What’s the most rewarding part of the job and why?
Solving a customer’s on-site issue. They can quite complex and time sensitive, so it’s rewarding when you can solve them quickly.

What’s the most interesting or unusual request you’ve had from a customer? 
We had an enquiry at a show recently to dry leaves from plants. That was certainly something different!

What grinds your gears? 
Not having a cup of tea before 9am. Do not approach!

If you could pick only one part of your job to do again and again, what would it be and why?
Everyone loves an audit! I’d go back to the most rewarding part – solving customers issues. It is like a personal challenge each time to make sure we can resolve each issue quickly and accurately.

Alternative reality – What would you do for a career if you weren’t doing this?
Superhero! Or realistically, I love sport so a role in the sports industry would be my pick.

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